Help

While we strive to clearly communicate the technology, install processes, and, more importantly, the benefits of fiber-to-the-home (FTTH), we understand that there will be many questions that you might have on those topics. As we move forward, we’ll be updating this FAQ based on your feedback. Be sure to click the question to reveal the answers. Thanks for checking out VNET Fiber.

We look forward to expanding to your neighborhood in the future.

Looking for help with your VNET Fiber service? Visit Our Help Page or call us at (814) 636-1500.

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We’re local, faster, and… well, FASTER.

If you've never heard of VNET, let's get you up to speed. We began in 1990 as an IT services provider (SOFTEK) and later revolutionized the region’s internet offerings with the launch of Velocity.Net (ISP) in 1996. Since then, we have grown to become the region’s leading internet, business technology, and voice services provider. Today we are expanding our commitment to the community by investing in a next-generation fiber optic network - designed to deliver world-class speeds and services, but with local service and support to homes and business throughout Erie County.

Have Questions? Call us at (814) 636-1500