FAQ

While we strive to clearly communicate the technology, install processes and more importantly the benefits of fiber-to-the-home (FTTH), we understand that there will be many questions that you might have on those topics. As we move forward, we’ll be updating this FAQ based on the feedback from you. Be sure to click the question to reveal the answers that we prepared based on our feedback thus far. Thanks for checking out VNET Fiber. We look forward to expanding to your neighborhood in the future.

Looking for help with your VNET Fiber service? Visit Our Help Page or call us at (814) 636-1500.

Internet

  • What does “1 Gigabit per second Internet” really mean?
  • What speeds can I expect from my devices?
  • Does VNET Fiber Cap the Data Usage?

HDTV

Home Phone

Availability

  • Why should I register if I can’t get service?

General

  • Part-time Resident? We Have Seasonal Status
  • What is a “Service Zone?”
  • What is a “Service Area?”
  • What is Fiber to the Home (FTTH)?
  • Do you charge for a deposit like I see other fiber internet services doing in other parts of the country?
  • How much will this cost me… really?
  • What kind of services will I be able to sign up for?
  • How are “zones” identified?
  • How are the “areas” identified?
  • Why would I want that much speed to my home?

Construction

  • What if I have other buried facilities?
  • What if my utilities get damaged during the construction phase?
  • It’s called Fiber to the Home so what will happen to my home?
  • If I have questions about construction in my zone, who do I contact?

Fiber for business

  • Does VNET Fiber provide service to businesses?

Ready to get started?

We’re local, faster, and… well, FASTER.

If you've never heard of VNET, let's get you up to speed. We began in 1990 as an IT services provider (SOFTEK) and later revolutionized the region’s internet offerings with the launch of Velocity.Net (ISP) in 1996. Since then, we have grown to become the region’s leading internet, business technology, and voice services provider. Today we are expanding our commitment to the community by investing in a next-generation fiber optic network - designed to deliver world-class speeds and services, but with local service and support to homes and business throughout Erie County.

Have Questions? Call us at (814) 636-1500