FAQ

VNET Fiber is VNET's 100% fiber-optic internet service, with fiber running directly to your home. VNET Fiber offers symmetrical internet speeds from 500 Mbps to 2 Gig, no data caps, and local customer support.

Yes. VNET Fiber is a fiber-to-the-home (FTTH) network, meaning the fiber-optic connection extends all the way to your home. Unlike cable networks that may use fiber for part of their network and coaxial cable for the final connection, VNET Fiber delivers fiber directly to your home.

Symmetrical internet means your upload and download speeds are the same. For example, with VNET Fiber's 500 Mbps service, you can receive speeds of up to 500 Mbps when downloading and up to 500 Mbps when uploading.

Fast upload speeds are especially useful for video calls, cloud backups, sharing large files, livestreaming and creating content.

No. VNET Fiber does not impose monthly data caps on its residential internet service. You can use your connection without worrying about exceeding a monthly data allowance.

For small households, 500 Mbps provides plenty of speed for everyday activities such as streaming, browsing, video calls and gaming.

A 1 Gig connection is a great choice for larger households with many connected devices and people working, streaming or gaming at the same time.

Our 2 Gig Flagship plan is designed for households with particularly demanding internet needs, including power users, gamers, content creators and homes with many devices.

Yes. Fiber has several technical advantages over traditional cable internet. Fiber can provide symmetrical upload and download speeds, high capacity and a direct fiber connection to your home.

These advantages can be especially valuable for households with multiple users, remote workers, gamers, content creators and anyone who regularly uploads large amounts of data.

Yes. VNET Fiber includes Wi-Fi equipment with residential internet service. Our Wi-Fi 6 equipment is designed to provide fast, reliable wireless connectivity throughout your home.

If your home needs additional coverage, VNET can provide options for extending your Wi-Fi network.

Wi-Fi coverage depends on factors such as the size and layout of your home, building materials, equipment placement and the number of connected devices.

If a single Wi-Fi access point doesn't provide the coverage you need, additional mesh Wi-Fi equipment can extend your network to areas such as larger homes, garages and other hard-to-reach spaces.

VNET-provided equipment is designed and configured to work with your VNET Fiber service and provides the best way for VNET to support your connection and Wi-Fi experience.

If you prefer to use your own router or networking equipment, contact VNET to discuss your options and any service limitations that may apply.

If your home's size, layout or construction makes it difficult for a single Wi-Fi access point to provide adequate coverage, VNET can provide additional Wi-Fi equipment to extend your wireless network.

Our goal is to provide coverage throughout the areas of your home where you need to connect.

Yes. VNET Fiber TV provides live television service with channel packages, local programming, DVR options and access through the VNET TV app and supported devices. VNET Fiber TV is designed to give you a traditional live-TV experience while also providing the flexibility to watch on compatible devices throughout your home.

Yes. VNET Fiber Internet service is required to subscribe to VNET Fiber TV.

Your VNET Fiber internet connection powers the VNET TV service and allows you to access your television programming through supported VNET equipment and the VNET TV app.

VNET Fiber TV provides a traditional live-TV experience with channel packages, local programming and DVR options.

Streaming allows you to choose individual services such as Netflix, Disney+, Hulu, Max and others and watch them over your internet connection.

You can use VNET Fiber Internet with either approach—or use both VNET Fiber TV and your favorite streaming services together.

Yes. VNET Fiber provides the high-speed internet connection you need to use streaming services such as Netflix, Disney+, Hulu, HBO Max and many others.

You don't need to subscribe to VNET Fiber TV to use streaming services. Simply connect your compatible streaming device or smart TV to your VNET Fiber internet connection.

VNET Fiber is available in many communities throughout Erie County, with the network continuing to expand.

Because availability is based on your specific address, the best way to find out if VNET Fiber is available at your home is to use our availability checker.

Check your address to see if VNET Fiber is available.

Once VNET Fiber is available at your address, a VNET technician will connect your home to the fiber network (called a "drop") and install the necessary equipment inside of your home.

Your connection is then tested to make sure everything is working properly before your service is activated.

Installation time can vary depending on the location of the fiber connection, the work required at your home and other site-specific factors.

When your address is ready for service, VNET will provide information about scheduling your installation and what to expect.

VNET makes every effort to minimize disruption during fiber construction. Because our fiber network is often installed underground, construction may temporarily disturb areas within the public right-of-way.

After construction is complete, we perform restoration work to return affected areas as closely as possible to their original condition.

If you have privately installed underground utilities—such as an invisible dog fence, irrigation system, or other private lines—we will let you know so you can identify and mark their locations before construction.

Yes. VNET is a local technology and telecommunications company that has been serving the Erie region for decades.

VNET Fiber is part of VNET, providing fiber internet and other communication services to homes and businesses throughout the region.

Yes. Local service and support are an important part of the VNET Fiber experience.

When you need assistance, you're supported by the VNET team rather than relying solely on a distant national call center. We believe that service is part of the product—and that our customers deserve support from people who understand the communities we serve.